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Jefferson County Council on Aging, Inc.
Long Term Care Ombudsman

The Ombudsman is an advocate for residents of long-term care facilities, or their friends or families, who work to protect the health, safety, welfare and rights of Alabama's senior citizens. The job of the ombudsman is to protect the rights of residents and ensure that residents receive fair treatment and quality care. Ombudsmen investigate and resolve complaints, make friendly visits to facilities, and ensure that residents are receiving the legal, financial, social, rehabilitative, and other services to which they are entitled. Acting as a mediator between residents, family members and facility staff, educating about resident's rights and providing information to the public are additional responsibilities. Anyone can use the services of the Ombudsman, including residents or employees of long-term care facilities, or their friends or families.

In order to file a complaint to the Ombudsman office, one may call by phone, put it in writing, or set up and appointment. Everything is kept confidential unless the complainant or the resident gives permission to use the information that is given. Anyone who is in a position to threaten or interfere with rights, health, safety or welfare of a resident can be investigated by the Ombudsman office. To find out more call 1-800-AGE-LINE.